FAQs

Drip-Society – Frequently Asked Questions

Ordering & Payments

Q: How do I place an order?
Browse the shop, add items to your cart, and check out using our secure payment system.

Q: What payment methods do you accept?
We accept major credit/debit cards, PayPal, and digital wallets such as Apple Pay and Google Pay.

Q: Can I change or cancel an order after placing it?
We process orders quickly. Contact us within 2 hours of purchase and we’ll do our best to help, but changes aren’t guaranteed.

Products & Authenticity

Q: Are the products new or pre-owned?
Drip-Society is a curated resale marketplace. Each listing clearly states whether an item is brand-new, like-new, or gently worn.

Q: How do you ensure authenticity?
Every item goes through our in-house verification process. We inspect tags, materials, and key details before anything ships.

Shipping

Q: Where do you ship?
We currently ship worldwide from our main fulfillment center. Shipping options and rates appear at checkout.

Q: How long does delivery take?
Processing takes 1–3 business days. Transit time varies by region:

  • International: 7–14 business days, depending on customs

Q: How can I track my order?
As soon as your package ships you’ll receive an email with a tracking number.

Returns & Exchanges

Q: What is your return policy?
You may return unworn, undamaged items within 14 days of delivery. Original tags must be attached.
Items marked “final sale” are not eligible for return.

Q: How do I start a return?
Email dripsociety44@gmail.com with your order number and reason for return. We’ll send instructions and a return label if eligible.

 

Account & Support

Q: Do I need an account to shop?
You can check out as a guest, but creating an account lets you track orders, save favorites, and manage returns.

Q: How can I contact support?
Email dripsociety44@gmail.com or use the contact form. We aim to reply within 24 hours.

Security & Privacy

Q: Is my personal information safe?
Absolutely. We use SSL encryption and follow strict privacy practices. Your payment details are never stored on our servers.